CMDB, configuration management database // IT Management Solutions

CMDB, configuration management database

CMDB Services

Control the Business Impact and Get more visibility on your IT closet

ServiceDesk Plus CMDB enables more control over the IT and ensures effortless management of your entire IT infrastructure.

By demanding in-depth visibility of your assets present in the environment, ServiceDesk Plus provides more transparency on relationships between the Configuration Items, giving you complete control over implementing changes and also helps in analyzing the business impact caused due to malfunction of any Configuration Item. ServiceDesk Plus centralizes information about all Configuration Items, including their attributes and relationships with which you can ensure uptime and service availability. CMDB supports you to control all the IT components based on their significance and the business criticality.

Making decisions will be simpler as ServiceDesk Plus makes CMDB an effective tool, assiting you to analyze the root cause of incidents reported. CMDB lets you to be proactive for any change and by identifying the inter dependencies of CIs, by centralizing the storage of asset information. The direct visualization map in ServiceDesk Plus helps you to have a detailed view on configuration item (CIs) relationships, identifying the relationships between CIs and its impact on the environment. In addition, ServiceDesk Plus integrates the incident, problem and change modules with CMDB.

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Emereo Pty Ltd Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice
Book (Emereo Pty Ltd)

互联网时代的网络自动化运维  — 中关村在线
CMDB(Configuration Management Database) 配置管理数据库(以下简称:CMDB),将IT基础架构的所有组件存储为配置项,维护每个配置项的详细数据,维护各配置项之间的关系数据以及事件、变更历史等管理数据。通过将这些数 ..

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