Defined performance monitoring plan // IT Management Solutions

Defined performance monitoring plan

stakeholder-managementBusiness Planning and Monitoring is classified as one of the knowledge areas of Business analysts by IIBA in BABOK. Under this knowledge area the business analysts are assumed to perform certain planning activities which should be valid throughout the project life-cycle. The parameters which are defined and set during the planning phase should retain their validity throughout the project phases and it becomes the responsibility of the business analyst to perform the activities classified under this knowledge area precisely.

The activities which are marked under this knowledge area can be broadly classified as below:

  • Identify the stakeholders: Stakeholder is defined as person or group that has stake and interest in the success of the project. Stakeholders are considered as the important aspect of the business and project life-cycle. The inputs from the stakeholders throughout the life-cycle are recommended. This is the task of the business analysts to identify the stakeholders and each one of them should be coordinated effectively as the project proceeds. These stakeholders review the requirements which was elicited, analysed and documented by the business analysts. The business analysts create a list of all the stakeholders associated in the project referring the available information on the type of the project and the skills required in the completion of the project.
  • Define the roles and responsibilities: Once the stakeholders are identified, the next is to define the roles and responsibilities of them. Each stakeholder has a set of tasks which s/he has to perform during the project life-cycle. RACI matrix (also known as RASCI matrix) plays very important role in this process. With the help of this matrix the scope of the tasks and the dependency can be defined easily. RASCI is an acronym of R- Responsible (does the work), A- Accountable (decision maker, only one), S- Support (provides support during any phase of lifecycle), - Consulted (consulted prior to the work and provides input), I- Informed (informed about the work progress). Depending on the roles of different stakeholders responsibility is shared across them and is well described during the initiation phase of the project.

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